We believe that the furniture removalist industry has a very rough reputation due to the high number of ‘cowboys’ in the industry. By cowboys we mean companies that have very little infrastructure, training and most importantly customer care… Unfortunately our industry is labelled in regards to those furniture removalist companies and customers usually assume they won’t be properly looked after when engaging in their services.
We were able to spot this deficiency in this sector and No Worries Removals take it as its mission to implement new standards in the removalist industry. Our company believes that for any type of business to succeed it has to target all of its effort towards customer satisfaction and that is exactly how we work around here.
Why people choose fixed prices
When it comes down to customer satisfaction we are not only talking about high standard customer service, using proper tools and equipment for the different type of moves, being efficient and providing the best value for customers but we are also referring to genuinely caring about our clients. Every customer is different, the reason why they are moving houses, offices and so forth is always different and in many circumstances they are really stressful and delicate times.
But because there are so many companies out there that aren’t prepared to address customer needs on a professional manner, customers develop unconsciously ways of protecting themselves and that is usually by requiring fixed priced quotes. By doing so at least they know beforehand how much they are going to be charged for the service and avoid scammers who might try to take advantage of them by taking longer than it should be taken if it was being performed in a professional manner.
Why fixed prices aren’t necessarily best
But by knowing how much it will cost you beforehand doesn’t mean you are getting the best value for your money and certainly doesn’t mean the relocation service will be performed efficiently and to the customers best interest.
When companies give you their fixed price quote they are evaluating your relocation on an hourly base and also adding time contingencies which have the effect of artificially inflating the costs of your relocation. No Worries Removals believes there is no reason for a fixed price quote if you choose the furniture removalist company properly.
Choose hour rates over fixed prices
Customers that opt for this option often are the ones that have had bad experiences with removalist before but unfortunately by adopting this measure they are once again suffering with inflated costs. No Worries Removals strives for customer satisfaction and it is building its reputation around it. By making sure our customers are always getting the best value for their money and are always amazed by our services we believe communication and education is the key. Our professional staff is trained to assess and tailor our customer’s relocation solution according to their needs, expectations and budget.
We believe it can only be achieved by adopting an hourly rate systems as it will give the customer freedom to do as much or as little as they want and it will affect directly on the final costs of their relocation. In case our customers want to do more to reduce their cost we are more than happy to guide them through, beforehand preparation is one of the most important factors for an efficient move.
Speak with us about your move
If you are looking to move your home or office and are on the Northern Beaches, in Sydney or are wanting to move interstate – chat with our friendly team at No Worries Removals. We will be able to show you why an hourly rate is better than fixed and apply it to your own move so that you are getting the best possible value for your money.
We hope that helps!
Thanks for reading,
No Worries Removals
1300 450 889